Shipping Policy
At Tarotoro we aim to provide efficient and reliable shipping services to ensure that your orders are delivered on time. This policy outlines our shipping procedures, handling times, and estimated delivery durations.
Order Cut-off Time
Time: 9:00 AM
Timezone: (GMT-08:00) Pacific Standard Time (Los Angeles)
Orders placed after the cut-off time will be processed on the following business day.
Handling Time
Processing Time: 1 to 2 business days Fulfillment Days: Monday – Saturday
We strive to prepare your order for shipping as quickly as possible, typically within the specified handling time.
Transit Time
Estimated Transit Time (All Destinations): 3 to 5 business days
Shipping Days: Monday – Saturday
Please note that transit times may vary depending on the shipping carrier and your location.
Total Delivery Time
Estimated Delivery Time for All Destinations: 3 to 5 business days
For any shipping-related inquiries, feel free to contact us at support@sienna-porcupine-303281.hostingersite.com.
Refund and Returns Policy
At Tarotoro, customer satisfaction is our top priority. We are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, this Refund & Return Policy outlines how you can return products or request a refund in accordance with U.S. laws and policies.
By making a purchase on our website, you agree to the terms of this Refund & Return Policy. Please read the details carefully to ensure you understand the process and requirements.
Return Eligibility
Items can be returned if they are unused, in their original condition, and in the original packaging within 21 days from the date of receipt. Products must be in resalable condition to qualify for a refund or exchange. Custom or personalized items may not be eligible for return unless they arrive damaged or defective.
Damaged or Defective Items
If you receive a damaged or defective product, contact our customer support team immediately within 24 hours of delivery. We will verify the issue and provide you with a replacement or issue a full refund, as per your preference.
How to Initiate a Return
To return an item, contact our customer support team at support@sienna-porcupine-303281.hostingersite.com to request a Return Authorization Number (RMA). Returns without an approved RMA will not be processed. Ensure the product is securely packed for return to avoid further damage.
Return Shipping Costs
If the return is due to customer preference (not due to defects or errors on our part), the return shipping costs will be the responsibility of the customer. For defective or damaged items, we will provide a prepaid return label for the return shipping costs.
Refund Policy
Once a customer requests a refund, we will begin processing the refund within 3 business days. Refunds will be completed and issued within 14 business days. Please note that additional time may be required by your bank or payment provider to process the refund.
Non-Refundable Items
Some items are non-refundable, including:
- Used or opened items
- Custom or personalized items
- Items marked as final sale
These items are excluded from our refund and return policy unless they arrive damaged or defective.
Exchange Policy
We offer product exchanges for the same item if it is damaged, defective, or the wrong product was sent. The exchange request must be initiated within 21 days of receiving the product. Exchanges are subject to product availability.
Order Cancellation
You may cancel an order if it has not yet been processed or shipped. If the order has already been processed or shipped, you will need to return the product following the standard return process outlined above.
Product Condition for Returns
Returned products must be in their original, unused, and undamaged condition to be eligible for a refund. Products must also include all original packaging, accessories, and instructions.
Refund Exceptions
Refunds may not be provided for items that are returned incomplete, have missing parts, or are altered in any way. In such cases, the product may be sent back to the customer.
Proof of Purchase Requirement
All return or refund requests must include proof of purchase, such as an order number or receipt. Refunds will not be processed without proof of purchase.
Exemptions from Return Policy
Items excluded from returns include sale clearance items, final sale items, or promotional items unless they are defective or incorrect.
Responsibility for Lost Packages
If your package is lost during return shipment (in cases where the customer has used their return label or process), we are not responsible unless we determine the error is on our part. We recommend using trackable shipping services for all returns.
Customer Agreement
By purchasing from our website, you agree to comply with the terms outlined in this Refund & Return Policy. This ensures that any returns are appropriately managed and resolved as quickly as possible.
Rights Under Consumer Protection Laws
This Refund & Return Policy complies with all applicable U.S. federal and state consumer protection laws. You have specific legal rights under these laws regarding your purchases.
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